Refund policy

Dream Colors

We want you to love what you ordered. If something isn’t right, we’re here to help.

Return Window

We offer a 10-day return policy, which means you have 10 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

  • Item must be unused, unworn, and in original condition
  • Must include original tags and packaging
  • Must have proof of purchase (order ID / receipt)

Non-Returnable Items

The following items are not eligible for return:

  • Sale/discounted items
  • Gift cards
  • Customized or made-to-order products
  • Personal care items (if applicable)

Damaged / Wrong Items

Please inspect your order upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • A wrong product

📩 Contact us within 48 hours of delivery at: dreamcolorsbusiness@gmail.com

Include:

  • Order ID
  • Clear photos/videos of the issue

We will resolve it quickly with a replacement or refund.

How to Initiate a Return

To start a return:

  1. Email us at dreamcolorsbusiness@gmail.com
  2. Share your order ID and reason for return
  3. Wait for approval and return instructions

📦 Return Address:

Mumbai Naka, Gaikwad Nagar, Nashik, Maharashtra 422002

⚠️ Important:

  • Returns sent without approval will not be accepted

Return Shipping

  • If the return is due to our mistake (damaged/wrong item):
    → We will cover return shipping
  • If the return is due to customer preference (change of mind):
    → Customer bears return shipping cost

Refunds

Once we receive and inspect your return:

  • We will notify you of approval/rejection
  • If approved, refund will be processed within 7–10 business days

Refund method:

  • Prepaid orders → Refunded to original payment method
  • Cash on Delivery (COD) → Refund via bank transfer / UPI

Exchange Policy

We do not offer direct exchanges.

To get a different product:

  1. Return the item
  2. Place a new order after return approval

Cancellations

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

Need Help?

For any questions, contact us:
📧 dreamcolorsbusiness@gmail.com